Web Help Desk Mobile

If you are iPhone and iPad owner,you now can download Web Help Desk Mobile for free from Apple Store. The application is designed for use in English language. It weighs in at only 0.9 MB to download. The new Web Help Desk Mobile app version 1.6.1 has been updated on 2014-11-18. The Apple Store includes a very useful feature that will check if your device and iOS version are both compatible with the app. Most iPhone and iPad are compatible. Here is the app`s compatibility information: Compatible with iPhone, iPod touch, and iPad.Requires iOS 3.0 or later
More Info: Find more info about Web Help Desk Mobile in Web Help Desk`s Official Website : http://www.webhelpdesk.com

This had been giving warnings for a year How about a fix or new app     Where is the IOS 11 version WScottS

This update seems worse than before Way to move backwards SW     Updates make things better right Ryan8382

Needs update ios4 is long gone but this still looks like it     Update GR8GTP

Update Feb 2017 this app will slow down your iPhone Hasn t even updated in years Antiquated and slow Stale and archaic Needs update bad Still no update for iPhone 5 since Solar Winds took over Needs an update Come on Getting better but still needs more functionality built in Will not show ticket priority level or allow new tickets Also slow to load a ticket at times after a push notification May need to remove and reinstall from iTunes to get it to work         Glitchy but improving Iphonerocks00

This app is the worst app I have used in a long time It needs to be scrapped and redesigned Come on SolarWinds This is not like you to have an app tarnish your reputation Fix it     Worst App Ever Danite72

Solarwinds please put some man hours into development of this app Techs should be able to create cases via the mobile interface No new features in 2 3 years         PLEASE UPDATE TechManuelP

I really wish this app was working properly It would be so beneficial to my work         Sometimes I get lucky Dphilly53

While it is not a full featured client it gives an easy way for techs to look at next ticket while in the field                     Very convenient VolosinFamily

Please pull this app and fix it as it is unusable in its present form Crash and freeze crash and freeze     App is very unstable Paul Reyman

The app was pretty rudimentary when SolarWinds bought it and they haven t improved it at all whatsoever They haven t even updated it to be compatible with new iOS versions Go to a piece of software where the company cares about their clients Spiceworks is free     Terrible doucheachusetts

Needs more options 1 Ability to create new tickets from your mobile device 2 Ability to search assets parts even FAQs 3 A separate app that clients could use to create their own tickets             Needs More MAH Hinton

This app is one of my most frequently used as an IT Manager The major drawback is that it leaves me not able to do all of my work on it as it does not save the notes I input to the system Ascetics needs a total revamp but that does not come as a must with it being for work Step it up this app hasn t changed since I was on an iPhone 4         Needs Update Ralerick

Webelpdesk is one if the more serious help desk ticking solution out there However their ignorance of the need for proper mobile app is pushing customers to find alternatives that have caught up with the times     Seriously lacking bambula

I have never been able to get this app to work properly I enter my credentials on the configuration page then the screen briefly flips to a different log in screen then back to the configuration page It seems the credentials are being accepted because on the lock screen I do receive notifications I am however unable to view them from within the app Total fail     Doesn t Work gskibum

Would like to see the layout be more inline with the web app layout Need a recent ticket tab Maybe a feature where we can change the look and layout of our web app from our web admin page             I agree this app needs a revamp Biajja

It hasn t been updated in ages and is truly is not usable Poor support from Solarwinds as well I d really like to use this as being able to manage tickets on the go is something important to most Helpdesk admins or techs     Web Horror Desk Kardiac ky

Needs a redesign         Needs more work esantiago487

I love the convenience of this app but it is not at all reliable Once I view one ticket and then go to another app the next time I open it it just shows a white screen I have to force close the app and then restart it to get it to work again I really hope an update is coming to fix this and also add support for the new iPhone 6 and 6 Plus screen resolutions     Crashes constantly Bayne125

For viewing tickets this app is OK not great but OK The real issue is that tickets are the only thing is manages What I most often want to use this app for is something it can t do manage assets It would be great if I could walk around with my phone when I am checking or updating the assets in our offices Currently I have to either write everything down or lug my computer around with me to update the asset system I don t have much need to update tickets from the app since I can do that via email remotely but as it stands I never use this app because it is of no use to me If you need a way to update tickets remotely and you are not using the email alerts this will probably work for you otherwise it is a waste         Ok for what it does Spacedog3k

Application is functional and works Could be optimized for iPad as well as use the iOS camera for scanning Assets or Employee badges for quick lookup of tickets iPhone app is painful on an iPad screen Prefer the web GUI in the place of this app         Fair app Mbaumli

Not working since the last update After opening the app it only displays a blank grey screen Absolutely useless     Not working Leeii15

When I go back to the home screen to look at my list of tickets after working on one I am brought back to a blank page I have to leave the app close it completely reopen the app and then look at my list again after every ticket It s related to the mobile browser interface since that is what it is using I get the same issue whether on this app or on a mobile browser On my iPhone or on my work Droid I get the same problem of having to log out quit and log back in Fix the mobile browser issue and then maybe the app will work better In the meantime this app is useless Also I have issues with it not updating tickets after I comment and resolve them     Horrible Scott Rogers

I use Web Help Desk everyday and have over 50 other companies who access the help desk for managed services I really love the software and the integration with other Solarwinds products That being said this app is functional but is nothing like the experience with the other Solarwinds products It does work but it s slow usually has some error when accessing tickets and looks like it was thrown together I recommend people use it but with the understanding that there is no other app I can recommend but going through the web interface I give it 2 stars for now If there is an update in the near future the last update was 2 years ago then I would be happy to revise my review         Functional chasetb

Dear SolarWinds Please update the WHD Mobile app There hasn t been a release in over 2 years and it desperately needs a refresh     No support or updates pereljon

Push notifications is really the only reason to use this application You can t create tickets with it and it s last update was 18 months ago so I m concerned the vendor does not understand how important it is or could be         Badly needs and update and more features Hksimpson

1 It would be amazing to have a good iPad version 2 Even the iPhone app needs a lot of improvements like adding a ticket or seeing details of other contacts E T C     This app needs a lot of improvments Ipod5g-1

This app was a good first start for an iOS application but developer does not seem to have had any attention to features since initial release As others have noted this app is still lacking the ability to create tickets properly update and close tickets etc This needs equivalent features to the web application until then it is of little to no usefulness If SolarWinds is serious about this product they need to get serious about mobile support         Needs On going Updates Chriscypher

Over 2 years since the last update Needs iPhone 5 Ipad IOS6 compatibility Don t let a good product have such a poor mobile piece     Needs Serious Update Utter-Butter

This app is pretty much unusable Ugly buggy awkward and slow That s if it doesn t crash first About the only thing it does decently is push notifications     Unusable Jason81

This app definitely needs a quality update Specifically needing the ability to add tickets on the go Technicians are always in the field and need a full set of features         Needs Update UCF33

The only thing this app can reliably do is notify me of a new ticket It is incredibly slow to open crashes often nearly impossible to update tickets and send out emails The app could be a great tool but it isn t Please improve could be a strong selling point for the WHD service         Needs update jeremysmythe

Not iOS 6 compatible Not iPhone 5 compatible App hangs and have to kill it to load new revised notes Love Web Help Desk but this app needs lots of improvement My hope is that Solar Winds doubles down on improving this app iPad version would nice as well         Needs lots of improvement Nelson Elite

Love the app but defiantly need the ability to add new tickets                 Great App mtaylor195

Most of the time it crashes others shows that it works The app let you input all of the credentials for the Custom config It authenticates then flips to the login screen then immediately turns back to the settings for credentials I am unable to access the mobile version of WHD on my iPhone 4 App works like a charm now                 App works great ThaBossog

It s total crapware This app is slow even over wifi It s totally useless since I always have to wait a long time just for information to update The web app works better     Crapware hdi2

The ability to add new tickets would be amazing             Add New Ticket capability Zootscoot

Useful app that could be made MUCH more useful by adding an iPad version And PLEASE add the ability to add new tickets             Need iPad version and ability to add new tickets Quelm

All of our technicians have iPads for in the field work There really needs to be an iPad app Until there is my rating is one star We ll just have to use the web interface until there s a decent iPad app     Needs an iPad version AZJaffo

It works great and is an excellent complement to an already amazing service desk applicatuon                 Off to a good start Jonconley1981

I use it every day and the push notifications are great for keeping you in line with SLA s For the iPad I have the app installed for push notifications but I prefer the standard web interface on the iPad screen for actually using the program since that gives me the full flexibility of WHD including reports and queries Not sure there is a need for an iPad interface when the standard web interface is already so comprehensive and displays well on the larger iPad screen                     Perfect for on the go Shiraz Hemani

Please We need an iPad app for WHD Having to run this at 2x looks bad and cheap We love WHD but we need the iPad app so we can see more details about the tickets etc Please work on it and get it done I personally talked to a sales rep and support rep and both said are too busy to invest time in it I guarantee you more sales will come from having an iPad app Thanks             Please We need an iPad app for WHD JuanMachado

It has gotten more stable but still just not enough functionality The inability to create new tickets the single most thing that keeps this from being a complete app             Better but still not enough Tcozart

This app is great and allows us at work to close work orders fast but can y all add the ability to create a new incident from our mobile device This app would then be a five star app                 Good but needs ability to make new ticket Rambo for Music

When it works it works When it doesnt you have to wait like 5 mins On a Iphone 3GS 4 2 1OS When I change between screens alot the option bars disappear and all you get is the gray back round If you put phone down for 5 mins and come back it will go back to normal Restarting the phone or leaving the app and going back in wont fixed U just have to wait for it             I like it but its Glitchy Home72

I was thrilled to see a native iPhone app for WHD It s faster than rendered browser version but still needs work It may be a multitasking bug Excited for future updates             Happy to see in app store carrjar