ITWeRKS Balance 4 Direct Express®

I had emailed customer service week ago and later that day someone emailed me back with a phone number I later called the number and a gentleman answered the phone and he quickly began to help me He had helped me to reset my password and he also asked me if I had any ideas on other apps that might be handy I strongly recommend using customer service if youre ever locked out              Locked Out App

A couple weeks ago I had issues accessing my disabled sons SSI account via the app The Direct Express folks connected me to the technical folks who could work my issue What I did not know is that I was talking to the actual developers of the app and they walked me through every step to get reconnected Along the way we jointly identified a bug on the app that led to a fix It was fun to troubleshoot the problem together and great to work with folks who not only want to solve problems for the customer they want the best app experience possible They achieved both Tech folks and non tech folks tend to have a natural communication barrier These guys worked hard to cut through that and provide very good customer service A great lesson for anyone in that line of work Nice work                 Over and above

Id paid 199 for this app to check my direct express balancethats all it does and it works fine well worth the price The reason it dont get 5 Stars is the ads              Checks my balance

After MANY tries app wont recognize password that was created on the online account Cant assign a specific password with this app Must be the same password Needs fixed for a good rating     No good Password wont work

Doesnt work well Bleep     zero star rate

App works absolutely the way they said it would Customer support is out of this world This app has made my life much easier Beside having to call go through the automated system or go to the website and go through getting logged on and having to shuffle through pages to see my balance Bit not anymore Now I just type in my pin for the app and POOF like magic theres my balance Id have paid more for the app and at 299 its a STEAL I recommend this app to anyone who uses direct express 2 thumbs up for the developers of the app as well great job guysgals                 Absolutely Amazing

so i had problems with account and bob helped me out he was very awesome and treated me with the most up most respect i will recommend my friends and family to use this app again THANK YOU BOB                 THANKS BOB

Been using this for a year now with no problems Before this app it was a pain having to call for my balance Now its quick and easy Thanks for a wonderful app                 Works Great