GoToManage (Remote Support)

Would love corporate support        Corporate

Youd think that the first remote support app by citrix coming this late to the game would have included the functionality to set up unattended support with this app Ugh the waiting game continues again     Ok but cant set up unattended support

Not ready for enterprise yet While it is great to be able to remote into a computer from the iPad It is only half the picture More and more pads and other mobile devices are demanding the need for support as well Need the ability to remote into mobile devices of all platforms as well not just from them Competitors are offering this today so it is possible I like Citrix I hope they figure it out soon        Only half a solution

Love being able to support my clients from anywhere on my iPad                 The best app for the best device

Really need to get a corporate app as we pay more a month and can really use the flexabilty to remote into customers with our ipads                 Corporate

This app is a game changer for me It allows me to help any of my clients any time without having to drag a laptop around The only thing that Ive found it doesnt do that would be handy is running multiple remote sessions simultaneously but thats a minor complaint all things considered                 Excellent app

I cannot access my unattended support computers anymore After updating the app it shows Companies instead of unattended computers but the list never refreshes Worked awesome before the update UPDATE I had to setup additional settings via the website they did not tell me to do this so epic fail on tech support but all is working now              Update broken

A big thank you to Citrix and GoToAssist for this app Now I dont have to run to my laptop to get connected when one of my clients call for a short or long repair session I just begin a session                 Excellent

Mi valorización de esta App va ma abajo de zero solo porque en alguna ocasión la descargue a mi ipad por curiosidad para ver su contenido y tanto esta App como dos o tres mas nunca mas las he podido borrar de mi ipad Yo he trabajo presionando mi dedo sobre la App ennel escritorio iendo a itunes icloud o mis ajustes del teléfono y ha sido imposible de borrar de mi iPad ocupando espacio y sin saber yo que intenciones pudiera tener una App que llego para quedarce pero de la peor manera     imposible de desserte de Ella

Been using this app for a little over a year and have been happy for the most part Aside from the new icon the only thing Ive noticed different is when you click something with the mouse a colored circle appears for a second presumably to show you where you clicked and its quite annoying Unfortunately I dont see a way to turn it off so if the developers are reading this please add the option to disable or put it back the way it was           Good App Bad Update

With latest update app crashes all the time           Update failed

I only wish they could have the IP information and last online time listed It would be a big help for me              Finally

New update logs you out if you lock your iPad for any extended period of time Not good when you are running multiple hardware scans on a machine that are time consuming Please bring back this functionality           Cr

Best app for remote support                 Great app

Great app for remote support on the go I wish it had the ability to go full screen with the support session and hide all toolbars              Great app

This app used to be great the only thing I needed to service my 50 clients With the latest update the app doesnt jive with the way I work Specifically multitasking on the iPad no longer works I frequently switch to Safari and my notebook apps while servicing clients Now if you jump to another app for more than 30 seconds you lose your connection sometimes requiring you not only to log back into the WindowsMac client station but into the GoToAssist app itself One thing they did however seem to fix was the keyboard issues not registering key presses after deleting text Ive started relying on my laptop again because I just cant stay connected with the iOS app Oh well better luck next update           Not Quite There Yet

Ne Version crashes and randomly some rejects my copy and pasted password Next attempt it works it accepts it with no changes great app Only two problem is sending shortcut characters to apps like ctrlc or ctrlv and the setting never to timeout does not work     Great

Signed up for a free mobile account at their website and now I can provide remote support to any computer with an Internet connection from my iPad Pretty good for a free app                 Works pretty good

Always reliable                 Awesome App

This application is very promising While it may be missing features such as setting up unattended support file transfer and multiple sessions it looks very promising I look forward to future versions              Good application

This app has been long awaited but definitely worth the wait Ive been a GoToAssist customer for many years and this app is an excellent addition to that product Very nicely done                 Outstanding

Thanks for the new version I was able to receive a transferred support session from my tech team in the office while I was out in the field Youre making my job much easier                 Nice updates

This is pretty cool I can walk around the pool while working on my customers computers I can also provides support to my Mac user from my IPAD                 GoToManage

I helped out one of my customers already and logged into an unattended machine For IT people like me this means I can connectmanage BOTH people and machines I love not always being tied to my homedesk during those on call hours                 So far it

Definitely about time Very nice app                 Great app

I love the convenience of supporting my clients from the iPad and for the most part this app takes care of all my needs However there is one glaring omission that makes like a bit more difficult than it should be We desperately need a gesture for scrolling within a window such as dragging two fingers to scroll Please add this capability Thanks              Works very well for remote support

Highly useful Fast performance This and my iPad on 3G lets me fix issues anywhere anytime hands down the best remote tool out there                 Well done

Just installed on my new iPad 2 with iOS 5 works great No need my laptop any more Work much better than LogMeIn stuff Btw I do have GotoAssistExpress account                 Works with iOS 5

Works well over 3G Nice app for supporting my clients while I am on the road              About time

Useless without supporting our corporate account I am shocked and very disappointed that this does not work Higher paying corporate accounts should be able to use the app     No corporate support

It is unbelievable to me that this app does not support corporate level accounts SUPPORT YOUR HIGHER PAYING CUSTOMERS     No corporate support

It looks like the iPad is officially an enterprise device now This app works phenomenally The only reason I give this four stars is because the app isnt correctly publishing the keystroke for the exclamation point to the remote computers key dont work at all Some of our machines contain in their passwords so I cant log into those Fix that and I rate GotoManage app 5 stars              Now I Feel Complete

When the mouse moves to where your finger is you cannot right click accurately with two fingers You cannot click accurately with the left click without constantly zooming in to make the tap accurate I inadvertently restarted a windows computer on someone I was helping because of the horrible way the mouse works It should work like a normal mouse such as with LogMeIns app In addition you cannot scroll on Mac computers which make it totally useless for Mac supporting Fix the mouse to work like other remote apps and the scrolling then it will be a usable app Also it is missing unattended access setup multiple connections and resolutionspeed control It has potential but the dangerous way the mouse works makes it unworkable     Mouse is unusable Cannot scroll on Mac computers

I currently live in Washington DC and my mother was having an issue with her computer 2500 miles away I tried this app because of the Citrix name and it delivered I used it over wifi and was able to fix the issue with ease A very clean and friendly UI add to the excellence of this app                 Fantastic

As others have said it would be great if it had the track pad mode like LogMeIn           Good but not great yet

Fix Computer Problems from Anywhere for Free using your iPad On occasion Im called upon to do tech support with family members Its not like Im super technical or anything Im just more technical than them If youre in the same boat I have good news for you Citrix Online the company behind GoToAssist GoToMyPC and GoToMeeting has released GoToManage Remote Support free for the iPad Heres what you need to do Create a free iPad GoToManage Remote Support account if you dont have GoToAssist Express or GoToManage paid accounts Download the GoToManage app at the Apple AppStore on your iPad Use your free account or if youre a GoToManage or GoToAssist Express paid customer you can use that account instead when you log in to the app Start supporting people from anywhere                 Great for family technical support

I wish you would add support for Corporate Accounts to this App     GoToAssist Corporate Accounts

Very excited this app is finally available Works well so far My tablet is now officially a laptop replacement This and iTap RDP now allows me to support every server and workstation in the world                 Finally

No mention in the description this is a paid service once I found out it was I deleted it     Deleted

Late to the game with only a quarter of the features No multiple sessions No create unintended sessions No screen resolution control The mouse control is horrible Please look at logmein ignition other software or even your own citrix reciver for ipad for how to control mouse For example put the pointer a few inches away away from my finger like when you enable trackpad mode in citrix receiver for the iPad No file transfer     Less then one star