Freshdesk Business Freshdesk Freshdesk

What's New
Bug fix...

Size:

3.0 MB

Category:
Business

OS:
iOS

Developer:
Freshdesk

Price:
Free

Compatible:
iPhone iPad

Requirements:
Requires iOS 7.0 or la

Version:
1.0.0

Download

tickets freshdesk customers support customer tickets and

Description - Freshdesk

Freshdesk , the publisher behind many iOS app (Freshdesk ,Freshservice), brings Freshdesk with a number of new features along with the usual bug fixes. Freshdesk app has been update to version 1.0.0 with several major changes and improvements. App release that improves performance, provides several new options.

HIGHLIGHTS

LOVE that push notifications are now in the app..

Overall Satisfactionc34

POSITIVE
MINOR PAINS
ISSUES

a refreshing experience. found in 1 reviews

get a quick overview of your helpdesk. found in 1 reviews

Smooth and reliable. found in 1 reviews

use filters to prioritize what tickets you should work on. found in 1 reviews

pls make it more obvious or include it with next update. found in 1 reviews

This app makes answering customer questions / tickets so much easier. found in 1 reviews

In 24 years. found in 1 reviews

change ticket details like priorities agents assigned status and others. found in 1 reviews

especially compared to Zendesk's app. found in 1 reviews

Great UI that allows my team agents to quickly respond. found in 1 reviews

Managing tickets is a breeze. found in 1 reviews

I've used a lot of programs to managed help desk support. found in 2 reviews

Great functionality and UI. found in 1 reviews

It's a great way to check on tickets while away from a computer. found in 1 reviews

freshdesk is our primary digital way of talking with our customers. found in 1 reviews

An iPad version of the app would be great. found in 1 reviews

Need push notifications ASAP. found in 1 reviews

I try to open the app and it immediately crashes. found in 1 reviews

Please add iPhone 6 support. found in 1 reviews

but needs an iPad version. found in 1 reviews

Desparately needs push notifications. found in 1 reviews

missing one important thing. found in 1 reviews

Not bad but still too basic. found in 1 reviews

Without single sign on support like the web site. found in 1 reviews

Good but need notifications. found in 1 reviews

Can't even add a ticket with the current version on mobile. found in 1 reviews

If you use the mobile version of the page it's just as bad. found in 1 reviews

Horribly Buggy. found in 1 reviews

Very annoying and needs to be fixed. found in 1 reviews

Broken update. found in 1 reviews

If you are iPhone and iPad owner,you now can download Freshdesk for free from Apple Store. The application is supporting English language. It weighs in at only 3.0 MB to download. It is highly advisable to have the latest app version installed so that you don`t miss out on the fresh new features and improvements. The current app version 1.0.0 has been released on 2014-04-07. The Apple Store includes a very useful feature that will check if your device and iOS version are both compatible with the app. Most iPhone and iPad are compatible. Here is the app`s compatibility information: Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimized for iPhone 5.
More Info: Find more info about Freshdesk in Freshdesk`s Official Website : http://freshdesk.com

Freshdesk is a SaaS customer support software that lets you engage customers through email, phone, your website, social media like Facebook and Twitter, and through your own branded communities. The app lets over 15,000 support ...

Tips and hints appear on every screen and wont go away Previously the app as great Tips and hints always appear

Great start Im back on freshdesk now Everything works perfect Please add iPhone 6 support Good start

This app on both iPad and iPhone is worthless It doesnt provide the automatic form on replies that you use on a regular computer You cant assign a ticket to another agent from the ticket view If you use the mobile version of the page its just as bad I have to switch to full view but then the lag makes productivity nonexistent This app needs major improvement before its sensible to use by any company that receives lots of tickets and requires replies to be in the same format Tech support for a website

I used the app for a few days and it seems like a nice app if you have an iPhone An iPad version of the app would be great App seems good but needs an iPad version

Great software And now easy to use on the go 5 stars 5 stars

I like Freshdesk and I like this app but without push notifications its almost worse than using email the old way I have rules in my email setup to mark support emails as read and put them in a folder because they are going to Freshdesk and I dont want to deal with them twice but without notifications I am now unable to see if I have outstanding support inquiries without opening the app or website This results in slower service to my customers and thats the opposite of what Freshdesk was supposed to do for me Need push notifications ASAP Everything else is pretty good Desparately needs push notifications

The app seems good but the fact that the Chat functionality included in the web version is not present is such a let down Hope its included in the nearest future Not bad but still too basic

Ive been using the web app to manage my FreshDesk tickets for a while now and Ive got to say this app is perfect The native UI is a breeze to navigate and the commands are easy to execute FreshDesk is already the easiest help desk software to manage and now with this app it just got a little more convenient Amazing

With the new iOS app my team can manage tickets on the go Great UI that allows my team agents to quickly responddiagnose and close tickets in a timely matter If your not using Freshdesk youre missing out Managing tickets is a breeze

I love this app It gives me the most important functionality for offering support The design is delightful easy and fresh in design especially compared to Zendesks app Havent experienced any crashes Smooth and reliable Only thing I wish was that it had FAQ and Forum integration Awesome companion

I love this app and the company is adding features to the service all the time With that said no notifications on the app for new tickets and such makes it less useful I still need to get tickets sent to my email to know if I have any new ones Then of course I just reply in email because I am already in that app Good but need notifications

This app makes answering customer questions tickets so much easier Great

Every single screen shows the help overlay Very annoying and needs to be fixed I cant believe its been this long and no hotfix Broken update

In 24 years Ive used a lot of programs to managed help desk support Freshdesk is THE solution THE help desk solution

The app looks great and the interface is as easy as it can be similar to the desktop a refreshing experience Possibly push notifications would be the main reason anyone would install this app for If it is there pls make it more obvious or include it with next update Thanks Push Notifications

Just started to use the app and I like it a lot Very Good

but I would love if the app was both Universal and supported Landscape viewing Very excited about this app You guys have always been quality and I expect that that will shine through in your app This is definitely a good start

Liking this a lot The implementation is clean and really simple Hope notifications are on the radar Clean and simple

I was really impressed by the functionality and ease of the app I think responding to help tickets has been simplified with this app Thank you FreshDesk Good Job Great App

Cant even add a ticket with the current version on mobile Its bad enough that we might need to switch Sad because the site works well Horribly Buggy

We have been waiting for this for a long time The app is great clean fast with well designed interface Perfect Yes

Great app Great functionality and UI Fantastic app

This app is great but crashes constantly on ios8 I try to open the app and it immediately crashes so I have to reopen the app several times before I can actually click anything or use the app Bummer Great when it works

I can get on the website perfectly however this app will not accept my password Keeps saying the ID and password are incorrect but I am using the exact same info as on the website which I can access perfectly Very frustrating Wont accept password

This app makes updating a ticket very fast The biggest drawback is that it does not give you all the features of the website The customer detail does not list the custom fields Chat is not supported Its not possible to edit the customer fields The ticket list does not list the company Due to the lack of features I find myself going between the app and the website all the time It would be easier to just access it all from the app Good but just good Not great yet

This app is junk since version 2 came out It crashes when it opens Anything prior was pretty nice Junk

Without single sign on support like the web site this remains to be a useless app for the enterprise Help us FreshDesk Great softwaremissing one important thing

By Kostas Gar.