Desk.com

HIGHLIGHTS

The Desk.com is now available as a free download on Apple Store for both iPhone and iPad owners.The application is supporting different languages: English, German, Northern Sami, Spanish. It weighs in at only 5.7 MB to download. The new Desk.com app version 1.1 has been updated on 2014-11-18. For ensuring consistency with the device you should take into account the following app compatibility information: Compatible with iPhone, iPod touch, and iPad.Requires iOS 3.0 or later
Bottom Line: For more information about Desk.com check developer salesforce.com`s website : http://support.desk.com

Works ok for basic tasks such as replying and moving tickets around but that s about it Our company has over 1000 labels and swiping down through most of them to find that one label is a major pain Is there any chance we could get a search option for labels to speed that up Also I have yet to find a way to merge tickets Will that be added in a future release or am I missing the option somewhere         Good for basic ticket management but lacking key features Narwhalius

Can someone ever fix this bug of receiving multiple sane pieces of notifications at one time Only one is quite enough please It sent 2 duplicated ones at first now it s getting worse up to SIX If not for the reason of work I must have deleted this app     Tons of identical notifications gmngli

The recent update has been a very good improvement in many ways Look and feel has been much improved and it seems stable from what I can tell so far Two things I would really like to see is advanced search options as well as to be able to change customers and merge cases Once these features become available on the app then it would be 5 stars as it then would be fully mobile without having to go back to the desktop version for certain tasks Keep up the good work and I hope further updates are in the makings Update May1st of 2016 I was a little fast with my previous endorsement for the recent update While I still like of it I have experienced too many times when I have to close and reopen the app to actually load the content It gets hung up often and requires closing and reopen Still ok but not as good as it could be Please fix Update April 2017 I am missing further updates to the app Improvements are coming too slow Things such as being able to changing a customer company advanced search etc are still missing and I m hoping that there will be more focus on improving the app experience functionality soon Most people are on the go and rely on apps Please make it a priority Thank you                 Great improvement Nicki8000

3 notifications for every new case And I can t chat with customers when a chat comes in Absolutely useless     Horrible

Love the continued updates on this app Great work                     Great updates Filters are better T Milk

App has steadily gotten much better and now is really starting to shine                     Much improved THEYRE

Your recent update is awful The UI makes navigating a chore cases don t update like they used to and sometimes they don t even show up at all Please fix Old version worked very well     Recent update rendered app unusable temster

The app overall is good but needs a few things to be better 1 I can t ever see all of my tags at once 2 I along with my entire team as well always get 3 notifications on my phone when a ticket comes in This is super frustrating             Good but needs some improvements themichealgreen

The app use to crash all the time I say use to because now no matter how many times I try to login it will not work Someone needs to take time out and seriously fix and update all the problems this app has     Needs Fixing Destownes

My first encounter with the app is a partially visible error message reminding me to use a more modern browser NextGen agent Logging into classic gets me a menu with no active links     Unusable alexi215

Still can t figure out how to resolve a case from within the case Seems like you have to go pack to the list and mark resolved from there which is really annoying Push notifications don t work Creates a draft each time you open the reply window even if you don t type anything then you can t remove the draft The app is slow and jumpy All in all just a really disappointing experience     Hardly usable Winnaford

The app shows end users that the agent has left the chat while the app is still open The background refresh could be better I just got cases that were submitted 4 hours ago I do like the ability to check cases wherever I am             Could be better Lummox0cara

Not able to use it on iPhone 6 plus 8 4 1     Does not work for IOS jf-dub

Keeps getting better I use it to handle customer tickets while I m traveling which is often                     Couldn t live without it Cacodemon

I can t believe how much I m able to do from my iPhone My productivity away from the office is amazing I can review and respond to cases with ease Having the ability to set labels and custom field values and to apply macros means I don t lose any of the productivity or tracking tools I love so much with Desk                     Awesome functionality Kimisgr8

Such an easy to use app Very well designed Desk keeps me connected to my customers better than anything else I ve found                     So awesome ADudeWithAniPhone

Easy to respond to customers from wherever Hate being tied to my computer so this is great                     So convenient Sassy@1098

Makes my life so much easier when on the go I can just pop in and check on my cases or help our customers A                     Awesome mjj0929

This app has been unusable since the day I downloaded it Been waiting for updates that fixes crashes and not one has fixed that yet I only use it for read only purpose because that is the only thing you can do with it try add a label crash try resolve a ticket crash try reply crash I am done with this app since I have been using the web version for a while might as well stick to it but this update was the last straw the app will be deleted once I submit this review     Can t stop crashing SpidrWeb

Love the latest update Really appreciate the ability to edit custom fields                     Custom field editing FTW Jae3534214

Can t apply macros or do anything useful Please fix     Wish it worked KayTeeBee

The app required me to log into the mobile version of the site through two different login pages Then it just brought up the mobile site within the app That was it It never logged me into the app Disappointed     Did not work The Midnight Ace

The app logs out all the time If you log us out for security then add an app pin and let us stay connected Google apps login is so flawed I sign in takes me to another login page then I sign in again doesn t work then I press back on top and poof I m logged in How dumb     Horrible app Needs ton of work elite192

This app saves my butt a few times a week Nothing like being able to nail some critical customer issues on the bus on the way to work Keep it going                     Use this every day Jupiter-6

Still not optimized for 6 New version includes bugs Frequently impossible to swipe to resolve tickets opening slowly and general unresponsiveness Disappointing as this app was moving in a good direction I just want to easily be able to view tickets respond and change status     Worse Khamenei

Crashes when it opens up Tried uninstalling reinstalling the app Salesforce needs to do better testing before releasing these updates The app has been buggy since it was released     Broken completely unusable Reciprocal76

This app was very useful to quickly check in on tickets while on the move The latest update is constantly logging out though for inactivity even when checks are close together Incredibly annoying and significantly blunts the advantages and speed of the app         Constant Log Out tketch

Can t even respond to new cases more than three lines of text Won t scroll down     Very buggy HBSteve

Using the browser on a blackberry gives you much more usability Can t even see contact information on a ticket It s a waste     Not a good app Harryfischer

I m in my trial and a mobile app is top on my list for a help desk I keep getting logged out after following a notification and can t log back in It s also not refreshing my ticket statuses updated from desktop when I pull down to refresh the inbox I have to click on each one to force them to refresh A badge count for the icon would be great also     Needs Work JustinOmaha

What an improvement to the previous version This is a multiple times a day app for me and I love it                     So much better garybenitt

Awesome                     Sleek UI great app oren dobzinski

The new app is a huge upgrade over the old one A better UI and more functionality I m glad they realized native was the way to go versus HTML5                     New app is fantastic R_Ruhlen

Very disappointed with this update after such a long time The look is certainly better but app is very slow and still has almost all the bugs from previous version This is a shame Besides that I see no new functions and even some has also been removed The new design is not intuitive at all and very confusing I was hoping this update would fix issues and bring new functions but I guess I was wrong     Disappointment Bms270

New design is slick and hopefully more reliable than the last regarding lost drafts messages but really miss the ability to easily resolve cases with the swipe Bring that back please         Bring back swipe functionality Kettlerman

You can t resolve close a case from toplevel lists by swiping to the left Now you have to drill down into each case Slooooow This makes things worse not better     Removing functionality DMKdesign

of being able to handle a ticket they tell me a new one is coming out you MUST compose your responses in some other editor and copy and paste in to desk app unless you are ok with a 5050 chance of losing it     you have a 50 chance Yhftenji

Weak is about the best way to describe the Desk app Come on Desk you can do better Salesforce money         Weak therealestofthemall

I use the web version on my computer at work and on my iPhone but I can t get the app to function or even sign in on my iPad     Avoid for iPad Jettison04

On iPad iOS 7 e first screen for signing Salesforce s terms and conditions is cropped in half and doesn t scroll so you can t get to the next page making it a lemon     Broken on IOS7 iPad babelian

Writing a long reply to a customer is impossible because the composer screen doesn t scroll Then sometimes your replies are unable to be saved for whatever reason Seems like they gave this app the old college try but it needs a lot of polish On the plus side you can execute macros         Basic functionality but nothing more Mike.P

Huge fan of the desktop version However 50 of in app customer responses result in avoidable errors due to UX etc         Needs work Dave92007

This actually hurt my ability to service a customer Don t click on a link in an email because it doesn t allow you to return from the apps internal browser Don t forget to copy all your replies and notes before you hit submit because it s a 50 50 chance that it will bring up a login prompt if you cycle through a few apps and get stuck in an infinite loop asking for login creds Don t expect to get any real details in app Too poorly written to offer any additional help that an email client could provide I don t write reviews but this app is an exception     Useless hindering tool Anony45

Copying a hyperlink within a case doesn t work It requires that you are logged into only one device at a time why not remember my IP and let me login with multiple devices         Limited use Jrom33

I really wish we could go mobile with our support Not being able to assign more than one macro is a deal killer     Please let us use multiple macros newezra

Happy to finally see a Desk app rolled out Nice design very user friendly One small addition that would make a big difference is if I could manage my notifications setting them up for my cases alone certain customers etc                 Nice M5Pain

The program itself is great on PC MacBook but the App version is very choppy and difficult to view on iPad You can tell it was developed for and iPhone Please release an iPad version     Not good for IPAD JustinHernandz

Horrible app Logs you out constantly Bad user interface and not at all a smooth experience Needs some major retooling     God awful Jenf542003

This app was bad before now it s even worse since we ve upgraded to iPhone 5 I can t even get past the login screen Before it became even WORSE than what it is now I couldn t type a long reply without it deleting the ENTIRE thread forcing me to start over It would not show all cases Not chat enabled Could not apply macros Basically it was only partially good to be updated with new when you were away other than that it s completely useless FIX THIS PLEASE     Please fix this Cardsfan8711

I love your desktop product so I put up with your app For me the functionality is not bad But the app badges do not work and for every case I get multiple push notifications even after the case is totally resolved That is very annoying A lot of times I have to delete the app and re install for the push notifications to stop Looking forward to a hardy update soon         App needs work Mozeo